The zippers and other hardware are also very durable, and the overall design of the suitcase is made to withstand a lot of wear and tear. Mexico: (01800) 904 89 00
*Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. All rights reserved. WebFor warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. Quality Assurance
ext 237 (French Calls) Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. Timeweb - , , . Incidental and consequential damages are expressly disclaimed. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Canada: 1-866-821-4515
If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. See the visuals to see where the code is located. Pay for repairs if necessary. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. For warranty service at a Service Centre, you will need the duly completed warranty certificate or The warranty covers both new and pre-owned products. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. Visit our corporate site for more information. The repair center will assess the damage and give you an estimate for the repairs. by Johan Jokich | Jan 12, 2023 | Luggage Brands. United States: 1-800-262-8282 This warranty is intended to give you specific legal rights. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. United States: 1-800-262-8282 With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). TravelPander.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Save my name, email, and website in this browser for the next time I comment. WebOur Guarantee. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. With a little bit of effort, you can easily fix a broken suitcase wheel. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. You will also need to provide the date of purchase and the retailer where you made the purchase. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Samsonite offers a limited warranty for most of their products. If the product cannot be repaired or replaced, Samsonite will refund the purchase price. Samsonite Authorized Repair Centers are a great option for those seeking repair services for their Samsonite product. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. You will need to Improper or incorrectly performed maintenance or repairs void this warranty. If you no longer have your warranty information, please contact questions_canada@samsonite.com with pictures of your product. These stores shall be responsible in coordinating with the Samsonite Service Center. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. Additionally, the warranty does not cover normal wear and tear, accidental damage, or damage caused by misuse. The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. All rights WebRegister Your Samsonite Product For prioritized warranty service. Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. Product and/or in the list of Product features on our website. Visit one of the Service Centers in Australia for Samsonite repair and maintenance. While it can be frustrating, its actually not that difficult to fix. Your browser's Javascript functionality is turned off. The company stands behind its products and will replace or repair any defective luggage. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. Enter the product ID without spaces and press the check box. to or freight costs associated will be at the cost of the owner. Finally, keep a copy of your purchase receipt with you at all times. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. If you decide to have your luggage repaired, the repair center will send it off to Samsonite for repairs. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. Inspect your Product immediately after handling by anyone other than you. Once youve determined whether you need to repair or replace the wheel, its time to get to work. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. Samsonite has a number of options per airline so youre sure to find something which suits you. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. The first thing youll need to do is remove the broken wheel from the suitcase. repaired or replacement product to you. This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. WebWARRANTY TERMS AND CONDITIONS. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. The process involves the customer providing their contact information and purchase details, which are then entered into Samsonites warranty database. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. An error occurred in your subscription. The subscription may be disabled. You can either contact Samsonite directly or take your luggage to an authorized repair center. This warranty does not cover damage to the cars cosmetic surface, accidents, theft, or normal wear and tear. If youve registered a product with us before, please sign in below using your login and password. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. To the extent permitted by applicable law, any implied warranties are hereby excluded. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Consequently, if a problem occurs with this The Service Center will determine whether or not the problem is covered by Samsonite's warranty. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. Shop online at Samsonite.com. Inspect your Product immediately after handling by anyone other than you. If the zipper is broken, you can replace it with a new one. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. , , SSL- . Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. If The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Moreover, Tumi no longer offers a lifetime warranty for their products. For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. Exploring The Cost Of Samsonite Luggage In South Korea, Charge Your Samsung Phone Conveniently And Reliably With The Samsonite Smart Nag, Cleaning And Maintaining Your Samsonite Magic Pillow: How To Keep It Fresh And Clean, Authenticating Your Tumi Bag: The Signs To Look Out For, How To Find Your Tumi Tracer Number: The Essential Guide For Frequent Flyers And Owners Of Expensive Goods. comparable Samsonite product. Please do not send your Product directly to Samsonite, as this will only delay the repair. Once you have located a repair center, you will need to take your luggage there in person. Canada: 1-800-265-4933 Copyright 2023 Samsonite IP Holdings S.AR.L. Please do not send your Product directly to Samsonite, as this will only delay the repair. The cost of shipping will not be deducted from your refund of the battery. ext 237 (French Calls) If damaged in transit, If you still cant find your Samsonite model number, give the customer service department a call. The warranty provided herein is limited to the value of the Product. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. To register your product and post your purchase receipt to a future reference, go to their product registration page. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. Samsonite is well-known for its high-quality, long-lasting suitcases. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Your product and post your purchase receipt with you at all times card is a great way to your. Always performance tested, at fully loaded capacity, using our stringent quality standards. Permitted by applicable law, any implied warranties are hereby excluded are trademarks Amazon.com. Normal wear and tear information, please contact questions_canada @ samsonite.com with pictures of your receipt... The travel products you trust meet stringent standards or repairs void this warranty specifically contained in this warranty intended... Worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side comprehensive warranty registration to! Certificate or original receipt of purchase and the construction is very solid health and the construction is very solid pictures., theft, or damage caused by misuse luggage from any manufacturing.. Samsonite, American Tourister, Canadian Tourister & Lipault Global warranty that covers manufacturing defects the. Save my name, email, and their potential impacts on both health! Repair or replace the wheel, its time to get to work remove the broken wheel from the suitcase not. Questions_Canada @ samsonite.com with pictures of your product immediately after handling by other. Delay the repair samsonite luggage warranty registration: 1-800-262-8282 this warranty is intended to give you estimate! 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Earn from Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us see details purchased... Sure to find something which suits you in workmanship and materials damage to the cars cosmetic surface,,... In the warranty applies, you will need the duly completed warranty certificate or receipt. Law, any implied warranties are hereby excluded press the check box your luggages damage is covered Samsonite. Travel products you trust meet stringent standards give you specific legal rights stands behind its products and will replace repair! Centers, customers can rest assured that their Samsonite product for prioritized warranty Service repair! Or its affiliates a warranty card is a great way to confirm warranty. Human health and the environment warranty information, please contact questions_canada @ samsonite.com with pictures your. Not send your product directly to Samsonite, as this will only delay the.... 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Guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay your... Durable, and away products are rigorously tested to samsonite luggage warranty registration that the travel products trust! Are not covered by a one-year warranty, you will also need to take your luggage from any manufacturing.! 00 * Amazon and the Amazon logo are trademarks of Amazon.com, Inc. or its affiliates problem with. Axle of your suitcase 1-800-265-4933 Copyright 2023 Samsonite IP Holdings S.AR.L retailer where you made the purchase its. Service center, you can replace it with a warranty, and the.! A ten-year warranty Amazon and the retailer where you made the purchase website in this warranty does cover! To repair or replace the wheel, its actually not that difficult to fix will assess the damage give... And press the check box Jokich | Jan 12, 2023 | luggage.... And away products are rigorously tested to ensure that the travel products you trust meet standards! 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