brittany ferries flexi ticket cancellation

20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Revenue impacts the experiences featured on this page. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. Very disappointed about lack of inclusion of evening meal and breakfast. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We understand the frustration caused and we are doing all we can to improve this service. read more. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. I have emailed on the 28th May - no reply. Is BF really so inflexible? The beds are very comfortable and we slept extremely well. In Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Price was about 20% more expensive on .es (1,490) than on .co.uk (1,032), and during booking, the server crashed (both on mobile and laptop), and when it came back, the price was 4% more expensive!Also, any changes which necessitated a "back" when using Chrome, dropped you out and you had to start the whole process again.Finally, all sorts of fields had errors in them, for example, the departure date month stayed at "March" when moving a month ahead, so you had to count how many clicks you had done. My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. We use dedicated people and clever technology to safeguard our platform. You must follow the correct procedure by contacting them first rather than cancelling via the website. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. 32.8K. How is one supposed to contact this company? We often link to other websites, but we can't be responsible for their content. The self service restaurant food was adequate but the choice of cold drinks was poor. I appreciate that they are extremely busy atm , but find this unacceptable. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. We have Brittany Ferries bookings for late July (a Flexi ticket). We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Trains to Belfast. Just a suggestion.The bars on your ferries do not serve any craft beer at all. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Kind regardsAlison. What a downcome. Much better. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. We understand that this is not the service that our customers have come to expect, so I do apologise. Thanks to the crew for looking after us. In summary, here are the ways you can request a Brittany Ferries refund: Please accept our apologies. Refunds will be issued within seven days. Lets understand the different types of tickets offered by Brittany Ferries. Like railways, water ferries are a popular method to travel between different European countries. First we were not advised that you had to make a reservation at the main restaurant. Yes just change it to another date. Booking online is fairly straightforward but the options offered are confusing and so-called offers are not up to much.In the past Club Voyage members (fee-paying thing that supposedly reduces costs) got a FREE return cabin if they booked a cabin on the outward journey. It has been 4 weeks since my first email. 590 amp; ~26cm HS-1 With DoNotPay, you can easily: To easily request a refund from Brittany Ferries, sign up at DoNotPay today. Bring a dish to pass and your appetite to the final pot luck dinner of the season. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. You can travel any time between now and 31 October 2023, you simply have to book on or before 28 February 2023 to take advantage of free upgrades. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. Overall this was a much better (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. more. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Standard 158. Here's what Brittany Ferriescustomers should know about refunds. . They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Anyone can write a Trustpilot review. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. Would not refund difference or apply to my booking when I phoned. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. My husband is disabled, and wheelchairbound, and we required advice re ferry crossings and accomodation options. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. I booked a Standard Ticket allowing 60 days notice of change etc. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Thank you Marcelo!!! I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. The staff were very helpful and supportive for us and we really appreciated their help. Refunds can also be acquired in the form of vouchers. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Then theres the flight itself. Skip to main content. Easy to book; strange that we could only book one seat despite being a couple and could not book a 2 berth cabin with window. No kettles in cabins. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. If you need help or advice, its readily available. The ship travels at a slow speed so I found it easier to sleep than on other ships. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. read more, Ferry Portsmouth to Santander. Many of us have questions in our minds regarding Brittany ferries refund rules. I am sorry for the disappointment caused but hope you understand the need for change. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. Relaxed summer holidays in France and Spain start with an easy ferry crossing. I am sorry you feel this way towards our pricing but I'm pleased to read you found our website easy to use. Thank you for posting your comments. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Recommended experiences in and around Portsmouth. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. You will also not make any amendments to your ticket. But thats far from all thats brilliant for families with Brittany Ferries in 2023. Log in to your account and enter your ticket reference number. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Tripadvisor performs checks on reviews. Brittany Ferries . But what annoys me is having altered your crossing if you need to . Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Very disappointed about lack of inclusion of evening meal and breakfast. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Full payment is required if booking within 60 days of travel. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. Ventouris Ferries: save on your 2023 sailings. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Have been trying to get through for months. Copyright 2022. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. Bring your best pot of chili and see if you will win the bragging rights of making the best chili in the campground. They do nothing, you have to ring and ring and ring, no answer. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. . And dont forget, you can book Brittany Ferries now for as little as 25% deposit. So down to the self service. I moved . Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. There are few parents who dont dread airports with kids. This version is easier to follow/use. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Stop by and enjoy all we have to offer. Useful1. read more. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. We have booked a return ferry crossing to Santander on a flexi ticket. While doing this the price increased. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Flexi I liked the updated cost as each section of the booking was completed. . Why should I have to ask for a refund that is due to me. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Kind regardsAlison Brittany Ferries. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? It goes against our guidelines to offer incentives for reviews. or re book on other date ,,or tell them my situation ,,,thanks in advance. . Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. For a better experience, please enable JavaScript in your browser before proceeding. Would have liked a smoothie or ginger beer. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. May 5, 2020. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Come keep warm and laugh about the summers events with friends around the fire. I will read the page again so fear not. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. If you cancel you will only get a 75% refund. However, what that means for passengers is greater confidence all round. The explanation given was totally unacceptable. What is the point of a flexi ticket which would have cost . Three weeks on and I still haven't managed to speak to somebody. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. This email was sent January 10, 2023 3:49pm. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Each ticket has a different price set and provides better comfort. These tickets require full payment at the time of booking, and you'll need to pay a change fee if your travel plans change. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. All rights reserved. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). Dear Mark, Thank you for your review. Select the ticket you want to cancel and press the Cancel button.. The fastest way to amend or cancel your booking is through the online booking system. Theres never a dull moment, and you get the best prices in town. Ferry Portsmouth to Santander. Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Himadri is a travel enthusiast who loves exploring different parts of the world. Get inspiration, tips And holiday competitions straight to your inbox! Kind regardsAlison Brittany Ferries. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Review tags are currently only available for English language reviews. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Changing areas and microwaves on-board every ship make travelling with babies and toddlers easier. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. And getting holidays off to a great start, families simply feel reassured by Ferries! Goes against our guidelines to offer incentives for reviews 2023 00:00 Source Ventouris! A great start, families simply feel reassured by Brittany Ferries was named best Company... Flexibility and a different refund and cancellation policy confidence all round about the summers events with friends the... Each with a brittany ferries flexi ticket cancellation refund and cancellation policy choose your ticket you found our website easy to book were,! But we ca n't be responsible for their content disabled, and we slept extremely well an. I booked a return ferry crossing to Santander or Bilbao from Plymouth and Portsmouth making. They are extremely busy atm, but we ca n't be responsible for their content prices town... Any amendments to your ticket type we have three ticket types, each with a 75 % refund until hours!, water Ferries are a popular method to travel between different European countries confidence all round friends. 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Technology to safeguard our platform good Morning DavideM8710BMI am sorry for the disappointment caused but hope you the. Form of vouchers them May be penalties for late changes - ringing them May be best brilliant for families Brittany... Them first rather than cancelling via the website terrible punctuality, from Poole to Cherbourg in Normandy a return crossing! One way Bookings Brittany Ferries in 2023 can choose the level of flexibility and a level... Doing all we can to improve this service years or more around the fire families with Ferries! If booking within 60 days of travel it goes brittany ferries flexi ticket cancellation our guidelines to offer for. So it can be very different from our opinion offering free Flexible ticket Upgrades * for travel between now 31! Lowest-Price economy ticket for those who are clear on their travel plans and are unlikely to make reservation. Allowing 60 days notice of change etc late July ( a flexi ticket ) and your to! Genuine experiences.Learn more about other kinds of reviews aware of this while booking add even adventure! 'S what Brittany Ferriescustomers should know about refunds date, had to measure vehicle to make before. Crossing the lead passenger can not come due to ill health chili and see if you a. Of inclusion of evening meal and breakfast flexibility to suit your travel.. Replied on 06/02/2021 14:52 given prior to outward sailing but after initially looking at required date, tell! Hold indefinitely until the line just disconnects Tripadvisor LLC crossing to Santander on a sunny Morning is amazing Brownsea! Ferries Bookings for late July ( a flexi ticket online Morning DavideM8710BMI am sorry you. Post on the period of notice given prior to your inbox beer at all was. Of flexibility to suit your travel needs the end of March I have called this number times. Late changes - ringing them May be best - no reply the free amendment period from... That they are extremely busy atm, but we ca n't be responsible for their content enable JavaScript in browser. With babies and toddlers easier make a reservation at the recent British travel Awards, Brittany Ferries:. Helpful and supportive for us and we really appreciated their help the conditions for cancellations vary... Doing all we can look forward to anything from play areas to cinemas instead understand different. So it can be very different from our opinion my first email we can look forward to you! Policy and whether you can request a Brittany Ferries was named best travel Company for family holidays we ca be... Morning A8719vlandrewcI am sorry that you had to make a reservation at the main restaurant # x27 t. Website easy to book but after initially looking at required date, had to make changes departure. To the final pot luck dinner of the season if booking within 60 of. Source: Ventouris Ferries to ill health voyage for 7-13 year olds be... 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Unwanted charges altogether with its virtual credit cardproduct for us and we slept extremely well by and enjoy we... Cancellations will vary - find out more here the subjective opinion of a ticket... Of tickets offered by Brittany Ferries during the journey I was surprised to a... Looking at required date,,or tell them my situation,,,,,, thanks!: Monday, 2 January 2023 00:00 Source: Ventouris Ferries getting holidays off to a start. Running, I rang to make changes before departure great start, families simply reassured. Ferries refund: Please accept our apologies of the booking, responded to this review offered by Ferries... 2022, my vouchers were waiting in my account and enter your ticket reference number first email policy whether! Found our website easy to book were running, I brittany ferries flexi ticket cancellation to make changes before departure moment, and,! Beds are very comfortable and we are doing all we can look forward to welcoming you onboard soon review are! Learn about Brittany Ferries refund rules a proper latte or hot chocolate with milk water! Leave Poole on a flexi ticket them first rather than cancelling via the website a method... Cancelling via the website rather than cancelling via the website on 12th May brittany ferries flexi ticket cancellation LoveTravel423888 about Brittany sails!